EdTech Roles · Customer Success & Support

Customer Success Manager Jobs in EdTech

Customer Success Managers are the relationship owners post-sale. In EdTech, CSMs are responsible for making sure schools, universities, and companies actually get value from the product — which means driving adoption, reducing churn, and turning customers into advocates.

Browse open Customer Success Manager roles →

What you'll do

You'll onboard new customers and manage the relationship throughout the contract lifecycle, monitor product usage and proactively address risk, run business reviews with key stakeholders, identify upsell and expansion opportunities, and act as the voice of the customer internally.

Skills you'll need

2+ years in customer success, account management, or a related role
Strong relationship-building and communication skills
Comfort with data and product usage metrics
Experience with CS platforms (Gainsight, ChurnZero, Totango)
Bonus: background in education or teaching, experience with K-12 or Higher Ed customers

Salary

Customer Success Managers in EdTech typically earn between $65,000 and $100,000 in the US, with senior roles reaching $115,000+.

Career path

CSM → Senior CSM → Enterprise CSM → CS Team Lead → Director of Customer Success

See live Customer Success Manager openings across EdTech, refreshed every day.