EdTech Roles · Customer Success & Support

Technical Support Specialist Jobs in EdTech

Technical Support Specialists are the frontline of the EdTech customer experience. When a teacher can't log in or a district's integration breaks, it's the support team that steps in. It's a role that rewards problem-solving, patience, and a genuine desire to help.

Browse open Technical Support Specialist roles →

What you'll do

You'll respond to and resolve customer support tickets via email, chat, and phone, troubleshoot technical issues across web and mobile platforms, escalate complex issues to engineering when needed, contribute to help documentation and knowledge bases, and identify recurring issues and surface them to product teams.

Skills you'll need

Strong troubleshooting and problem-solving skills
Clear written and verbal communication
Experience with support tools (Zendesk, Intercom, Freshdesk)
Technical literacy — comfortable with browser tools, APIs, and log files
Bonus: experience supporting educators or school district IT teams

Salary

Technical Support Specialists in EdTech typically earn between $45,000 and $70,000 in the US.

Career path

Support Specialist → Senior Support Specialist → Support Team Lead → Support Manager

See live Technical Support Specialist openings across EdTech, refreshed every day.